Return & Refund Policy
1. Return & Exchange Guarantee
To ensure every customer has a positive shopping experience, we offer a 30-day free return and exchange service on all purchased products. Whether you are unsatisfied with the product or there is a quality issue, you can return or exchange it within 30 days. We guarantee no-fee returns and exchanges, protecting your rights to the fullest extent.
2. Return & Exchange Conditions
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Please ensure the product is unused and in its original condition, including packaging, tags, and all accessories.
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A proof of purchase, such as the order number or shipping receipt, is required for returns or exchanges.
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Requests for returns or exchanges must be made within 30 days of the purchase date; requests beyond this period will not be accepted.
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Refunds for returned items will be processed within 7 business days after receiving and confirming the returned item.
3. Shipping Fees for Returns & Exchanges
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Return shipping fees are to be borne by the customer, except in cases of product defects or shipping damage.
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If the return or exchange is due to an error on our part, such as receiving the wrong product or a quality issue, ANDREYMA will cover the shipping fees.
4. Contact Information
If you need to return or exchange a product or have any questions, please feel free to contact us. We offer the following contact methods:
📧 Email: [email protected]
📞 Phone:+1 (512) 555-9364
🏢 Address: 10700 Westheimer Rd, Houston, TX 77042, United States