Return & Refund Policy

1. Return & Exchange Guarantee

To ensure every customer has a positive shopping experience, we offer a 30-day free return and exchange service on all purchased products. Whether you are unsatisfied with the product or there is a quality issue, you can return or exchange it within 30 days. We guarantee no-fee returns and exchanges, protecting your rights to the fullest extent.

2. Return & Exchange Conditions

  1. Please ensure the product is unused and in its original condition, including packaging, tags, and all accessories.

  2. A proof of purchase, such as the order number or shipping receipt, is required for returns or exchanges.

  3. Requests for returns or exchanges must be made within 30 days of the purchase date; requests beyond this period will not be accepted.

  4. Refunds for returned items will be processed within 7 business days after receiving and confirming the returned item.

3. Shipping Fees for Returns & Exchanges

  1. Return shipping fees are to be borne by the customer, except in cases of product defects or shipping damage.

  2. If the return or exchange is due to an error on our part, such as receiving the wrong product or a quality issue, ANDREYMA will cover the shipping fees.

4. Contact Information

If you need to return or exchange a product or have any questions, please feel free to contact us. We offer the following contact methods:

📧 Email: [email protected]
📞 Phone:+1 (512) 555-9364
🏢 Address: 10700 Westheimer Rd, Houston, TX 77042, United States